This policy sets out how we handle personal information and applies across all of Extra.Tips partner sites (the Sites). Please read this policy because it forms a part of the user terms for each of our Sites. By using any of our Sites, you agree to this policy. If you do not agree to this policy, please do not use our Sites.
What type of personal information do we collect?
We collect certain personal information about visitors and users of our Sites. The most common types of information we collect are things like information you provide during the registration process, such as your name, and your contact details, information you provide when you enter prize draws, quizzes, competitions or answer surveys, such as information about your lifestyle including your favourite sports, interests and gambling habits, information which we may obtain about you from third parties (for example, because you have given third parties permission to share that information with us), information we collect about how you use the website.
How we collect personal information
We may collect personal information directly when you provide it to us, automatically as you navigate through the Sites or through other people when you use services associated with the Sites. When you provide personal information to us via the Sites youʼre consenting to us collecting and using that information in line with this policy and the user terms of each of the Sites. You are likely to provide personal information when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication. If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions
or access the full range of features available through our Sites.
How do we use personal information?
update you with operational news and information about our Sites and services like to notify you about changes to our Sites, website disruptions or security updates
provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you
carry out technical analysis to determine how to improve the Sites and services we provide
monitor activity on the Sites, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites
manage our relationship with you, like by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey
manage our legal and operational affairs
provide general administrative and performance functions and activities.
When may we disclose your personal information?
We may disclose personal information to people like;
companies that are in the Extra.Tips group of companies
subcontractors and service providers who assist us in connection with the
ways we may use personal information (as set out above)
our professional advisers (lawyers, accountants, financial advisers etc)
regulators and government authorities in connection with our compliance
procedures and obligations
a purchaser or prospective purchaser of all or part of our assets or our
business, and their professional advisers, in connection with the purchase
other people where we are authorised or required by law to do so.
We use a network of global subcontractors and service providers in order to ensure that we maintain the best possible service standards. Some of the subcontractors and service providers to whom we may disclose your personal information, like service providers who provide us with cloud storage solutions, are based outside the United Kingdom. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
How can you access your personal information?
You can access some of the information that we collect about you by logging in to your account. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. You may also close the account you have with us at any time. To make an access or correction request, contact us using the contact details at the end of this policy.
Choices regarding control of your personal information
Where we have your consent to do so (e.g if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-outʼ of such communications if you would prefer not to receive them in the future.
If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again for those e-mails that you want to receive.
If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an
opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our Sites you agree that we do not need to include
opt-out facilities in those messages.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies
some parts of our Sites may not work properly in your case.
Cookies and web analytics
Cookies are used to enhance your use of the Sites, such as remembering that you are logged in. You are able to minimise or block cookies using the privacy settings in your internet browser, but this may restrict your use of the Sites. When you visit our Sites, thereʼs certain information thatʼs recorded which is generally anonymous information and may not reveal your true identity. The term for this is ‘web analytics informationʼ, and we only use this information for statistical and website development purposes and to improve our services to you. If youʼre logged into your account some of this information could be associated with your account. Weʼre talking about the following kinds of details:
your IP or proxy server IP
basic domain information
your Internet service provider is sometimes captured depending on the
configuration of your ISP connection
the date and time of your visit to the website
the length of your session
the pages which you have accessed
the number of times you access our site within any month;
the size of file you look at
the website which referred you to our Sites
the operating system which your computer uses
these cookies. The anonymous data they collect is kept separate from the personal information about you as a user.
Information about children
Our Sites are not suitable for children under the age of 18 years, so if you are under 18 we ask that you do not use our Sites or give us your personal information. It is the responsibility of parents or guardians to monitor their
childrenʼs use of our Sites.
Information you make public or give to others
If you make your personal information available to other people, we canʼt control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user via our Sites.
When we need to update this policy
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will
be effective straightaway. Please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this policy.
How can you contact us?
If you have any questions about our privacy practices, please contact us in writing at [email protected]
If you have any concerns about how we have been managing your personal information, or if you think we have not been complying with privacy law, you can make a complaint in writing to us.
We will consider your complaint and contact you to resolve the matter.